AI Receptionist

The AI Receptionist answers customers on the channels people actually message a small business on — WhatsApp, website chat, and email — while you're on a job, closed, or just busy.

It reads and replies to messages. It does not pick up the phone. If your business runs on phone calls, see Missed-Call Text-Back below — the honest alternative is turning a missed call into a text conversation, not routing a fake voice through the line.

What it does automatically

  • Answers common questions from the FAQ list you (or your default trade pack) set up — opening hours, whether you cover an area, what you charge for a call-out
  • Starts a thread for every new customer conversation, so nothing gets lost in a phone's message app
  • Drafts replies for anything outside the FAQ list, using your business's own facts — you approve before anything reaches the customer, unless you've explicitly turned on auto-reply for a channel

Setting it up

1

Open Team → AI Receptionist

Turn it on for the channels you want covered.

Add your FAQ

The trade pack you launched with ships common questions pre-filled (opening hours, service area, pricing basics) — edit or add your own from Settings.

Choose auto-reply or approve-first

Auto-reply sends common-question answers immediately. Anything it can't match against your FAQ list, or any channel you haven't turned auto-reply on for, lands in your Inbox for you to approve or edit before it sends.

Missed-Call Text-Back

If your business runs on a phone line, forward it to your Autoflowly number when you're busy or can't answer. The caller hears a short message and gets a text immediately — so instead of a missed call and a customer who tries your competitor next, you get a conversation thread with their number, ready for you to pick up.

Find your exact setup URLs (and whether a number is already connected) under Team → AI Receptionist → Phone setup. You'll need a phone number from Twilio and to forward your existing line to it — Autoflowly doesn't need to touch your carrier account.

What it will never do

  • Never sends anything to a customer on a channel you haven't explicitly approved or turned on auto-reply for
  • Never invents pricing, availability, or promises outside what your FAQ and business settings say
  • Never answers or makes phone calls — messages only