Support & Help
Get help when you need it. Our support team and community are here to ensure your success with Autoflowly.
Support Channels
In-App Help
Instant Help Click the help icon in the app for contextual assistance and guided tutorials
Email Support
Direct Support Email our team at support@autoflowly.com for personalized assistance
Community Discord
Peer Support Join our Discord community to connect with other entrepreneurs
Documentation
Self-Service Comprehensive guides, tutorials, and API references
Response Times
Our support response times vary by plan:
| Plan | Email Response | Priority |
|---|---|---|
| Free | 48-72 hours | Standard |
| Professional | 24 hours | High |
| Enterprise | 4 hours | Critical |
Urgent Issues: For critical production issues, Enterprise customers can contact our emergency hotline available 24/7.
Common Questions
Account & Billing
Q: How do I upgrade my plan? A: Go to Settings > Billing in your dashboard, or contact our sales team for Enterprise plans.
Q: Can I cancel my subscription anytime? A: Yes, you can cancel anytime. Your service continues until the end of your billing period.
Q: Do you offer refunds? A: We offer a 30-day money-back guarantee for all new paid subscriptions.
Technical Support
Q: My AI agent isn't responding. What should I do? A: Check your internet connection, refresh the page, and try again. If the issue persists, contact support.
Q: How do I integrate the API into my application? A: Start with our API documentation and use our SDKs for easy integration.
Q: Can I export my data? A: Yes, all plans include data export capabilities. Go to Settings > Data Export.
Features & Usage
Q: How many projects can I create? A: Free plan allows 1 project, Professional allows 10, and Enterprise has unlimited projects.
Q: Can I invite team members? A: Professional and Enterprise plans support team collaboration with varying user limits.
Q: Is my data secure? A: Yes, we use enterprise-grade security with encryption, SOC 2 compliance, and regular audits.
Getting Better Help
To get the fastest and most accurate help:
1. Be Specific
Instead of: "The app isn't working" Try: "I can't send messages to the CTO agent. I get an error message that says 'Rate limit exceeded' when I try to chat."
2. Include Context
- What were you trying to do?
- What happened instead?
- What browser/device are you using?
- When did this start happening?
3. Screenshots & Errors
Include screenshots of error messages or unexpected behavior. This helps us diagnose issues much faster.
4. Account Information
Provide your account email and any relevant project or conversation IDs.
Feature Requests
Have an idea for improving Autoflowly? We'd love to hear it!
How to Submit
- In-App Feedback: Use the feedback widget in your dashboard
- Community Discord: Share ideas in our #feature-requests channel
- Email: Send detailed proposals to feedback@autoflowly.com
What to Include
- Problem Description: What challenge are you trying to solve?
- Proposed Solution: How would you like it to work?
- Use Case: When would you use this feature?
- Impact: How would this help your startup?
Bug Reports
Found a bug? Help us fix it quickly:
Critical Bugs
- Security vulnerabilities
- Data loss issues
- Service outages
- Payment processing errors
Report immediately: security@autoflowly.com
Non-Critical Bugs
- UI/UX issues
- Feature malfunctions
- Performance problems
- Integration issues
Report via: Support email or in-app feedback
Bug Report Template
**Summary**: Brief description of the issue
**Steps to Reproduce**:
1. Go to...
2. Click on...
3. Observe...
**Expected Behavior**: What should happen
**Actual Behavior**: What actually happens
**Environment**:
- Browser: Chrome 120.0
- OS: macOS 14.0
- Plan: Professional
- Project ID: proj_123
**Screenshots**: [Attach if relevant]
Training & Onboarding
Need help getting started or training your team?
Self-Service Resources
- 📹 Video Tutorials: Step-by-step guides for all features
- 📚 Academy: Free courses on startup fundamentals
- 🎯 Interactive Tours: Guided walkthroughs in the app
Professional Services
- 1:1 Onboarding: Personalized setup assistance (Professional+)
- Team Training: Group sessions for your team (Enterprise)
- Custom Workshops: Tailored training programs (Enterprise)
Status & Updates
Stay informed about platform status and updates:
- 🟢 Status Page: status.autoflowly.com
- 📢 Announcements: In-app notifications and email updates
- 🔄 Changelog: changelog.autoflowly.com
Security & Privacy
For security-related inquiries:
- Security Team: security@autoflowly.com
- Privacy Questions: privacy@autoflowly.com
- Compliance: compliance@autoflowly.com
Emergency Contacts
Enterprise Customers
- 24/7 Hotline: +1-855-AUTO-HELP
- Slack Connect: Direct channel with our team
- Dedicated CSM: Your Customer Success Manager
Emergency Use Only: The hotline is for critical production issues that affect your business operations.
Community Guidelines
Our Discord community is a place for:
- ✅ Asking questions and getting help
- ✅ Sharing success stories and learnings
- ✅ Networking with other entrepreneurs
- ✅ Providing feedback and suggestions
Please avoid:
- ❌ Spam or self-promotion
- ❌ Sharing sensitive business information
- ❌ Off-topic discussions
- ❌ Harassment or inappropriate content
Still Need Help?
If you can't find what you're looking for:
- Search this documentation using the search bar above
- Check our FAQ for common questions and solutions
- Join our Discord for community support and discussions
- Contact support for personalized assistance