Support & Help
Get help when you need it.
Support Channels
In-App Help
Use the help affordances inside the dashboard for contextual guidance.
Documentation
Search this site — the box at the top covers every page.
We don't publish fixed response-time SLAs here — they vary by plan and change as the team grows. Email support and we'll get back to you; anything time-critical, say so in the subject line.
Common Questions
Account & Billing
Q: How do I see or change my plan? A: Go to Settings → Billing in the dashboard, or see the current plans and pricing at app.autoflowly.com/pricing.
Q: Can I cancel my subscription anytime? A: Yes — cancel from Settings → Billing. Access continues until the end of the billing period you've already paid for.
Q: Can I export or delete my data? A: Yes, both are self-serve — see Settings → Privacy & Data, or Account Deletion for the deletion flow specifically. Deletion is GDPR-compliant and permanent.
Technical Support
Q: My AI agent or generation request isn't responding. What should I do?
A: Check your connection and try again. If you're hitting a 429 Rate limit exceeded, wait
for the Retry-After window — see API Overview. If it
persists, email support with what you tried and any error message shown.
Q: How do I integrate the API into my application? A: Start with the API Reference, or use the MCP integration if you'd rather have an AI assistant do it for you.
Q: Is my data secure? A: See Security & Trust for authentication, encryption, and per-app isolation details.
Reporting a Bug
Check If It's Security-Sensitive
Authentication/authorization bypass, data exposure across accounts, injection, or anything that could affect other users' apps → report privately to security@autoflowly.com instead of a public channel. See Reporting Vulnerabilities for scope and what to include.
Everything Else
UI issues, a feature not working as documented, performance problems → email support@autoflowly.com with the details below.
Write It Up
Summary: Brief description of the issue
Steps to Reproduce:
1. ...
2. ...
Expected Behavior: What should happen
Actual Behavior: What actually happens
Environment: Browser, OS, and the app/session ID if relevant
Feature Requests
Have an idea for improving Autoflowly? Email support@autoflowly.com with:
- Problem — what you're trying to do that's currently hard or impossible
- Proposed solution — how you'd like it to work
- Use case — the business situation where you'd actually use it
Privacy Requests
For data-protection questions specifically (what we hold, exporting it, deleting it, GDPR rights): privacy@autoflowly.com, or handle it yourself from Settings → Privacy & Data — that's the faster path for export and deletion.
Still Need Help?
- Search this documentation with the search bar at the top of any page
- Check the page relevant to what you're doing — Running Your Business, Getting Started, or Features
- Email support@autoflowly.com